Refund & Cancellation Policy
Welcome to emairajewels.com, a proud creation by Multan Jewellers. We are committed to providing you with the finest jewelry, diamonds, and more. Our Refund & Cancellation Policy is designed to ensure your satisfaction with every purchase. Please read the following terms carefully:
Refund Policy:
1). 30-Day Money-Back Guarantee:
We want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied with your purchase, you may return it within 30 days for a full refund or exchange. Please note that the item must be in its original condition, unworn, and with all original packaging and tags.
2). Refund Process:
To initiate a return, please contact our customer service team at Info@emairajewels.com within 30 days of receiving your order. Our team will provide you with instructions on how to return the item. Once we receive the returned item, we will inspect it and process your refund within 7 business days.
3). Exclusions:
Customized or engraved items, as well as items damaged due to misuse, are not eligible for return or refund.
Cancellation Policy:
1). Order Cancellation:
If you wish to cancel your order, please contact us as soon as possible. We can only cancel orders that have not yet been shipped. Once the order has been shipped, it cannot be canceled, and the standard refund process will apply.
2). Refund for Canceled Orders:
If your order is eligible for cancellation and you have already made a payment, we will issue a refund within 7 business days.
Contact Us
If you have any questions about our Refund & Cancellation Policy, please contact our customer service team at Info@emairajewels.com.
Thank you for choosing Emaira Jewels!